I'm having a technical issue that I believe stems from a problem in Capital V8, but I am unsure of the solution.
The situation is this:
When one specific user (Paul) generates an email in Capital, the email that comes up in Outlook is from a couple of days ago, it's for a different customer, and it is not the PDF attachment that he was generating in Capital. No matter what customer he is attempting to email a document to, and no matter what document type he is emailing, he still gets the same PDF attachment for a completely different customer.
It almost seems like something is being caught in a queue somewhere on his profile that is generating the same email every time, regardless of what he is attempting to print. It's only happening to Paul-- everyone else emails fine.
Is this a known issue, and is there a solution for it?
I realize this is a bit of a dodgy explanation but anything you can offer based on the information so far?