Small Printing
  • guythomas
    Posts: 2
    Joined: Tue Nov 23, 2010 9:12 pm
    Location: GOLDCOAST

    Small Printing

    by guythomas » Wed Feb 02, 2011 11:56 pm

    We are having a problem printing on one machine that is fresh install of windows 7. It has a 24" Monitor. At this stage our version of Cap is 7.2.
    Our invoices and statements originally printed the correct size. Later on the printer puts out 2/3 of correct size. Using one of the other network printer it still prints same size. We did have a remote software logmein installed but that has no effect when using the software. But a week later it started happening. Any suggestions?
  • COBS Tech Support
    Posts: 678
    Joined: Fri Sep 09, 2005 8:23 am

    by COBS Tech Support » Fri Feb 04, 2011 7:57 am

    Set your desktop DPI back to 96 (normal setting). This setting will be found under your desktop/personalize settings.

    The issue effects older versions of Visual Builder (Series 7) but not later versions.
  • guythomas
    Posts: 2
    Joined: Tue Nov 23, 2010 9:12 pm
    Location: GOLDCOAST

    Small Printing

    by guythomas » Fri Feb 04, 2011 8:39 am

    Yes thank you that did the trick.

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