Reports not networking
  • Beebee

    Reports not networking

    by Beebee » Wed Jul 08, 2015 4:05 pm

    We have just installed a new printer and are having trouble with reports not networking in capital – especially the bank deposits and cash management sales.
    Also when we print a transaction or report from Capital now, the default is set as the new printer in both Capital and on printers and devices, but the fax keeps appearing in the drop down box – very frustrating!!
    Can you help with these please
  • COBS Tech Support
    Posts: 681
    Joined: Fri Sep 09, 2005 8:23 am

    by COBS Tech Support » Wed Jul 08, 2015 4:06 pm

    Could you explain what you mean by 'reports not working' ?

    Are you getting a message? If so, what does it say?

    Assuming you're referring to CAPITAL Business Manager, CAPITAL will use the Windows default printer for reporting. Go into Devices & Printers in the Windows control panel area, and select the desired printer to be your default (typically right must click on the printer and select default).

    On certain forms, invoices, quotes, etc., you're also able to to specify which printer to use in preference to the default. You can only change this by changing the settings inside the form template. If a printer that was selected no longer exists (cannot be found from the local computer), the form should warn you that the printer could not be found, and then should select the default printer next.

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