CAPITAL Office Business Software
CAPITAL Support Forum
FAQSearchMembersGroupsRegisterProfilePM'sLogin/Out
Cannot Create Socket

 
Post new topic   Reply to topic    CAPITAL Office Business Software Forum Index -> Email, Integration & Third-Party Applications
View previous topic :: View next topic  
Author Message
sallen



Joined: 24 May 2018
Posts: 2
Location: Raymond Terrace NSW

PostPosted: Fri May 25, 2018 12:47 pm    Post subject: Cannot Create Socket Reply with quote

Hi everyone,

I has a couple of users who have recently started experiencing problems emailing from CAPITAL v8.8. In both cases it seems to have come on the heels of doing a Win 10 update.

I have other users who are on Win 10 but haven't updated recently, as well as some who are still on Win 7, and all of these are able to email fine.

But the users with problems are both getting the same error message "(-18) Cannot Create Socket".

I've tried checking the email settings within CAPITAL and while they match the PCs that are working, they are unable to run a simple SMTP test. i can provide a link to a couple of screen shots if that helps.

Anyone have any suggestions of what steps I can take to resolve this? :(
Back to top
View user's profile Send private message Visit poster's website
COBS Tech Support



Joined: 09 Sep 2005
Posts: 643

PostPosted: Fri May 25, 2018 7:29 pm    Post subject: Reply with quote

We've had zero reported issues with emailing under Windows 10. This sounds like it is far more likely to be a local issue, such as security related. If you run the application "as administrator" does that make any difference?
Back to top
View user's profile Send private message
sallen



Joined: 24 May 2018
Posts: 2
Location: Raymond Terrace NSW

PostPosted: Mon May 28, 2018 9:57 am    Post subject: Reply with quote

Good suggestion. I tried that and it still failed. So yes it must be related to the PC itself. Security related you say? Any suggestions as to how I should tackle that? Tweak some settings in Win 10 settings perhaps?
Back to top
View user's profile Send private message Visit poster's website
COBS Tech Support



Joined: 09 Sep 2005
Posts: 643

PostPosted: Mon May 28, 2018 2:35 pm    Post subject: Reply with quote

Some general suggestions:

Do you still get this message when:

1. You try accessing a different email account
2. Log in as a different user
3. Disable any anti-virus/anti-malware software
4. Boot the OS in "safe mode" if possible
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    CAPITAL Office Business Software Forum Index -> Email, Integration & Third-Party Applications All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You can post new topics in this forum
You can reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

phpBB Template by Vereor
Protected by Anti-Spam ACP